In order to be successful, companies need to be able to adapt to constant changes in their company structure, competitive situation and cultural environment.

To adapt to these changes, employees need a new skill set which provides them with the tools to proactively and productively approach changes in their environment.

NCCC offers a wide range of Professional Development courses designed to help employees develop their personal skills in topics ranging from Building Effective Relationships to Time Management.

> SEE PROFESSIONAL DEVELOPMENT COURSE SCHEDULE

• Communication
• Conflict Resolution
• Customer Service
• Leadership
• Managing Change
• Problem Solving
• Stress Management
• Team Building
• Time Management

COMMUNICATION (3-HOUR CLASS)
Identify key communication components, develop knowledge of the communication process, and demonstrate effective communication skills and effective listening techniques.

CONFLICT RESOLUTION (3-HOUR CLASS)
Resolving team conflicts early is an important way to prevent the team’s effort from stalling, or even breaking down altogether. This session provides an approach for getting people to clear the air, come to terms, and find ways to work more constructively together.

CUSTOMER SERVICE (3-HOUR CLASS)
To help professionals gain insight into customer behaviors and attitudes, and develop the necessary skills to build and maintain positive customer relations with both internal and external customers.

LEADERSHIP (6-HOUR CLASS)
A guide to transition into the leadership role focusing on the challenges of leadership, characteristics of an effective leader, identifying your style components, developing your human relations skills, understanding the leader’s role in team building and motivation, demonstrating effective communication and listening skills, and the leader’s responsibility as a role model.

MANAGING CHANGE (3-HOUR CLASS)
Gain insight into the organizational impact of change and its effect on employees, plan ways to explain change to the people affected, including positive and negative consequences, implement changes in ways that incorporate, not alienate, employees.

PROBLEM SOLVING (3-HOUR CLASS)
Learn how to solve problems permanently to improve the quality of work life with everyone able to do better work by enhancing communication and improved coordination of activities.

STRESS MANAGEMENT (3-HOUR CLASS)
Learn how to effectively deal with stress in the workplace to enhance productivity.

TEAM BUILDING (3-HOUR CLASS)
Provide basic information on team dynamics, team effectiveness, and the developmental stages all teams experience. Focuses on teams beginning with the planning for effective teams when organizing a new team or restructuring an existing team, defining roles and responsibilities, to resolving team conflicts through successfully meeting the team’s goals.

TIME MANAGEMENT (3-HOUR CLASS)
Increase your productivity by learning effective strategies for utilizing time, identifying time wasters, applying these techniques, and goal setting.