Online Learning

Online Learning FAQs

FAQs Homepage

You are required to have access to a broadband connection and a desktop or laptop computer/MAC, using a tablet or other mobile device may not have the functionality required for the course. Visit the Open SUNY help desk to check your browser compatibility or contact Online Learning at Software like Microsoft Office Suite including Word, PowerPoint, and Excel may be required. As a student at Niagara County Community College you have access to download Office 365 for FREE with your T-Wolves email address. (To download or learn more about Office 365; log into Blackboard Learn, go to the "Student Resources & Policies" tab then select the Office 365 link/picture).

Some courses, like Public Speaking, will require a device to record yourself presenting speeches. A webcam or video camera is normally sufficient. If there are any other special technology requirements for your course, your instructor will inform you once you begin your course.

Online courses follow the same credit hour time frame as on campuses courses. For each 3 credit hour- 15 week course, you can expect it to take about 9-12 hours per week. View our Online Learning Time Management Calculator to get an estimate of how much time your online course(s) should take you to succeed in this mode of instruction

View our Online Learning homepage for online degree and certificate information.

To register for a class follow the instructions on the registration page or contact the Records and Registration Office at 716-614-6250.

Tuition and fees will vary depending on a number of factors such as whether you are a matriculated student enrolled in an online degree program, take some on campus courses or simply take a course online. Financial aid and scholarship awards should also be considered. When you are planning how you will pay for your education, don't forget that textbooks and other materials may be required at an additional cost.

Yes you can use financial aid to pay for Online Learning courses and programs. Visit the Financial Aid Web page for more information.

Overall, online classes are taken from the convenience of any location you have access to a computer with an Internet connection. Please be aware that some online courses do require a proctored exam. It is important to read the course requirements to see if you are taking a course that requires a proctored exam.

Open SUNY lists online courses for SUNY institutions. To get started:

Go to the Open SUNY website at:

Select the “ONLINE COURSES” link from the navigation menu located on the top of the web page. Choose “FIND A COURSE” and select “Course Catalog” or “Find an Online Course” link to search course options

If you need assistance on the Open SUNY website, contact the Open SUNY help desk at 1-844-673-6786

If you are matriculated at Niagara County Community College and are interested in registering for an Open SUNY course offered by another SUNY campus, please be aware that you are responsible for the following:

Adhering to the NCCC policy regarding transfer credit approval.

Contacting the Financial Aid Office at NCCC regarding satisfactory academic progress and financial aid eligibility.

Informing the NCCC Registration and Records Office about the credits taken at another institution as part of your semester workload.

Acquiring academic approval should an Open SUNY course cause academic overload.
Requesting the other SUNY campus course to send the official transcripts of the grades you earned to NCCC.

If you see something you would like to take, you must check with your academic department and advisor to see if the course will transfer to NCCC. As these are SUNY credits, most may transfer but there are exceptions. Please check with your department and advisor before enrolling in a course. If you choose to enroll in an Open SUNY course, you must register and pay the institution offering the course. Look for the contact information for that campus on the Open SUNY website.

Both online and hybrid classes begin the same day as regular on campus classes and follow the same academic schedule; however we provide you with access to Blackboard one week prior to the first official day of classes. Use this extra time to become familiar with log on procedures and complete the NCCC Online Learning Student Orientation.

You are required to log in to your online course(s) at least three times per week. While logged into your course, you must post a question, respond in the discussion forums or submit an assignment as proof of attendance. When you make a submission or posting, the professor will know you are "in class" and you will not be dropped for non-participation, which can affect your financial aid. Since the online program is not bound by specific class times, students are responsible for budgeting their time. Make sure you log into your online course(s) the first day of class and participate in beginning course activities, that way your professor will know you have successfully accessed your course. You can expect each 3 credit hour, 15 week course to take you 9-12 hours per week. Please use our time management calculator to assess how much time you should plan on spending in your online courses on a weekly basis. To view NCCC Online Learning Attendance Tracking.

Current students can request an enrollment verification letter by going to "Banner Web", enter the secure area, and click on "Student and Financial Aid". Verifications are available 24-hours-a-day, 7-days-a-week, 365-days-a-year via this website. You may also complete an enrollment verification request available in the Registration & Records Office (A-201) or fax a letter of request to 716-614-6821.

All online and hybrid (blended) courses are accessed through our campus learning management system, Blackboard Learn. You can access Blackboard and view your courses in the courses tab. You will be given access to the course in Blackboard on the first day of the class. Check your schedule as some module courses have different start dates. If you add a course to your schedule during drop/add, the course will not show up in Blackboard for 12 to 24 hours. To get started, please view our information on our Online Learning Student Success Center.

Blackboard Learn is the NCCC web-based learning management system.

All students have a Blackboard Learn account. Your instructors may choose to use Blackboard Learn to supplement your on-campus instruction and all online and hybrid (blended) courses are run through Blackboard Learn. Blackboard Learn is hosted through Open SUNY and Open SUNY help desk provides support for Blackboard Learn related questions.

With Blackboard Learn you can take quizzes, tests, surveys, download course related materials, submit assignments electronically, view your grades, and communicate with your instructor and classmates. You can also use Blackboard Learn to store files as each student has file storage space called content collection.

Your username and password is the same as your T-Wolves Mail account for students and Outlook email account for faculty. Students must enroll in T-Wolves mail in order to activate their account. For more instructions, please view the log on instructions documentation.

Each course has its own course requirements which may include: textbooks, software, and hardware. You can view the textbook requirements online at the College bookstore.

Plan on spending several hours per week for each online course (typically 3-4 hours of work per credit hour of the course-i.e. 9-12 hours for a 3 credit course) every week of the semester. Most classes are highly interactive and will require your active participation.

The library bar code number is a 14 digit number we refer to as the "Aleph" number. You can find this number on the back of your NCCC student ID card or in your personal information in Banner Web.

The student ID code needed to make online purchases from the NCCC bookstore with financial aid is a 14 digit number we refer to as the "Aleph" number. You can find this number on the back of your NCCC student ID card or in your personal information in Banner Web.

You will be given access to your course on the official semester start date. Instructions on how to get started can be found in the Online Learning Student Success Center.

Open SUNY Help Desk:
If you have questions about using Blackboard they can help. The Open SUNY help desk has evening and weekend hours.1-844-673-6786

NCCC OIT Help desk:
NCCC Office of Information Technology Help Desk – for TWolves Student Email Help, or Blackboard Learn Password questions- call 716-215-2505  

NCCC Office of Online Learning:
Email questions to:

Blackboard Student Group:
Located in Blackboard in the community tab – Link to login to Blackboard here
(in this group you will find resources and videos to help you learn how to navigate and use the features in Blackboard to complete your coursework. Students only have access to Blackboard while enrolled in courses at NCCC

Online Learning Student Success Orientation:
Located in the MyNCCC and Student tabs in Blackboard
(In this orientation you can learn key skills to be a successful online learner or you can just go through the one section to learn how to use Blackboard)

Academic Center for Excellence
(offers remote online tutoring and more)

NCCC Lewis Library
Help is available 24/7- Lewis Library

SUNY remote learning support
Open SUNY remote learning support center

There are companies offering free or low cost Internet, SUNY has posted this list of providers and further information. 

Other Questions
Contact the Office of Online Learning at

Online Learning students at NCCC are well supported. View the help options below:

Watch this short video from Blackboard Help: How to use Blackboard Discussions (

For a complete overview of assignments in Blackboard, watch this video from Blackboard Help: Assignment Overview.

For more information on assignments visit Blackboard help:

The best place to find support is on each 3rd Party’s technical support website or by contacting their Customer Service Support numbers. The Online Learning department does not have access to their support knowledge. To get help check your course or contact your instructor for the appropriate technical support contact information. The Online Learning Student Success Blog contains a list of commonly used products with tech support websites and phone numbers. Visit