{ Corporate Training Center }

Commitment

Niagara County Community College's Department of Corporate Training is committed to provide training and customized services that conform to all established reqiuirements and the reasonable expectations of its customers. We are further committed to a department-wide process of continuous improvement through total quality management.

Responsibility

In the implementation of this policy, every employee of the Corporate Training Department shares the responsibility to manage quality with a constant focus on fundamental guiding principles.

People

The most important resource in our organization is people. We value everyone's ideas and opinions. Our goal is for each individual to contribute to the best of his or her ability. We encourage and support every employee's professional growth and career development.

Customers

Every member of our organization has one or more internal or external customers. Success is achieved when customers value what we do.

Quality

We are committed to continually improving the quality of services we provide. We want to do the very best we can for those we serve. Through the improvement of quality, we will increase productivity and customer satisfaction.

Communication

Our organization believes in and practices open and forthright communication. We are honest with both ourselves and our customers. We remove barriers which stifle ideas and opinions. We keep everyone informed and answer everyone's questions. Good communication helps us achieve teamwork and trust, both of which are vital to the success of our organization.

Integrity

We recognize our responsibility to practice the highest ethical standards in all that we do. We respect each individual and avoid any action which treats a person in an unfair or discriminatory way. We recognize our responsibility to get the most from the resources entrusted to us and to make our organization more productive.