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A community college sponsored by Niagara County

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Office of Information Technology

Student Email FAQs

Have you enrolled?

You cannot login into your account until you enroll. Enroll here

What does it mean to enroll?

The college uses a password-reset utility to assist students access their account if they forget their password. You must enroll before you can access your college email. To enroll click the following link: Enroll here

How do I enroll the first time?

Your username and temporary password were mailed to your mailing address the College has on file. Your username is your first initial of your first name, followed by your last name, and then three random digits. For example if your name were Thunder Wolf you username would look like: twolf596. Enter your username and the temporary password that was sent to you and click Next. Answer two of the six questions provided, you cannot use the same answer for both questions and your answer must be at least five characters. When you have completed both answers click proceed, you will then be directed to change your password. Your password must be at least 8 numbers, characters, or a combination of both.

Why must I change my password?

For security reasons you must change your password. This is your college provided email account and should not be shared with anyone. The college will be sending important information to your account which is only intended for you.

What is my email address?

Your email address is your first initial, your last name, a three digit random number followed by

Where can I access my TWolves-Mail?

You can access your email from any computer in the world that has Internet access.

What browser(s) can I use to access my email?

You can use any current browser, including Firefox, Safari, and Internet Explorer, to access your e-mail.

Can I forward my E-Mail to a server off campus?

Yes. To configure your college email to another address first log into your account. After you are logged in follow these directions: click on the gear in the upper right hand corner of your screen > click on mail settings > click on Forwarding and POP/IMAP > Add a forwarding address > add the address you wish to forward to.

Can I access my email account from my smart phone?

Yes, for assistance please visit this link: G-Mail Mobile Access

Whom do I contact if I have a problem with E-Mail?

If you are having password issues and need your password reset please use this web form to contact T-Wolves’ helpdesk. You can choose to pick up your new temporary password in B-119 or have it mailed to you. If you are having other email related issues you can call 716-210-2505.

Who is eligible for an academic email account?

All students who have been accepted into the College have a college provided email account.

Is there a time that I cannot access the login page?

The maintenance window for scheduled outages is every Tuesday between 4:00am and 5:00am. During this scheduled time, the Office of Information Technology Services will apply updates and reboot the servers as required.


T-Wolve’s Assistance
Phone: 716-210-2505
Location: A131
Hours: Mon-Fri, 8:00am – 4:00pm