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Brightspace Essentials For Learners

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If you are new to the Brightspace Learning Environment, please review the resources below to support your success in online learning.

If you still have questions, you can chat live with SUNY Niagara Online Learning Support Specialist.

Brightspace Essentials For Learners

Expand the tabs on this page to learn more about how to interact within your Brightspace course.

Brightspace and Academic Help

Online Learning Support & Brightspace Assistance

Contact: Glory Fox
8:00am – 4:00pm
Phone: 716-614-6488 
Location: D-106D Suite Learning Commons
Zoom/ In-person/ Phone Options: Schedule an Appointment
Ask a Question:
  Live Chat Online

Brightspace Assistance

Visit: Brightspace Student Training
Contact: SUNY Online HelpDesk at 1-844-673-6786
Visit:  SUNY Online Support Services Help Desk
Night and weekend hours offered!

Office of Information Technology

Forgot Brightspace/ T-Wolves/Office 365 Password
Visit: A131
Contact: 716-210-2505
Office 365 Pro (free for students)
Hours: Monday – Friday 8:00am – 4:00pm

Academic Support

Academic Center for Excellence
D-201 (within the Lewis Library)
Tutoring Availability: Schedule an Appointment
Ask a Questions:
Submit Form

Henrietta Lewis Library
Main office:
Circulation Desk: 716-614-6783
Reference Desk: 716-614-6786
Check Monthly Calendar
Ask a Librarian: Available 24/7

Student Success Center
Location: D-102

Brightspace Pulse App

Brightspace Pulse App Icon

Brightspace Pulse is optimized for mobile devices with the following operating systems:

Download Instructions

Download the Brightspace Pulse app and log into your account using the instructions below. Once logged into your account you will have access to notifications and all courses inside Brightspace.

Step 1. Select “Next” to never miss  a deadline

Step 2. Select “Get Started” to keep a pulse in what is new in all your classes

Step 3. In the search option type the word “SUNY Niagara” and select SUNY Niagara

Step 4. Select “Network Users” to login to Brightspace

Step 5. In the drop-down list select “Niagara”

Step 6. Type in your Twolves Username/Password

pulse steps

Brightspace Video Tutorials

Brightspace Login video

View Submission Attempts

How To Use Email In Brightspace

Post or Reply to a Discussion

Viewing Rubric Feedback

Microsoft Office 365

Instructions: How to Access Microsoft365 Pro for free

Access Office 365 Go to→

Instructions: How to change password

  1. Sign in using current credentials:    (full email address)
  2. select your initials in the top right corner  select ‘View Account’
  3. on the left pane select ‘Password’
  4. enter Old Password once and new password twice
  5. select submit

**your password is now updated for ALL  SUNY Niagara logins

How to clear cache and cookies in browser.
Recommended to clear Cache and Cookies in Chrome before or after logging in:
Hit Ellipse button (three dots in the top right corner) in Chrome
Click on Settings–>Select Privacy and security –>Clear Browsing Data Select: Browsing history, Cookies and other site data, and Cached images and files
Click Clear Data (button)–>Close and reopen Chrome.

Multifactor Authentication

MFA steps

Step 1. Enter FULL email address (

Step 2. Enter password for your T-Wolves account

Step 3. Select ‘Next’ to move forward with setting up Authentication

Step 4. Select I want to set up a different method to receive a text/call.
Step 4A. If using the ‘different method’ option, select how you would like the code to be received.

Step 5. Enter your mobile phone number and choose the Text or Call option

Step 6. Enter code you received and hit next, then you will see this screen below

Step 7. If this is a personal device you will be using frequently, select the ‘Don’t show this again’ and ‘Yes’ options to stay signed in for 14 days

Step 8. Still need help with MFA or  forgot your password?

Contact OIT
Located: A131 Sanborn Campus
Call: 716-210-2505
Hours: Monday – Friday 8:00am – 4:00pm

Wolf Packed Course Materials

Visit Wolfpacked webpage for more information.

Full list of technical support contacts for third-party content such as:
First Day, Pearson MyLabs, McGraw-Hill Simnet or Connect, Blogger, Cengage Sam OR Quia.


Workshops Available:

1:1 Workshops available via phone, zoom, or in-person Tuesday-Thursday between the hours of 8:30-4:00

YuJa Media Chooser

YuJa logo

YuJa is a video management platform (like a private YouTube for SSU classes) that includes video recording and editing software. This organization tool allows students to access recording tools, share recordings with their class, or securely submit recordings to an instructor.


T-Wolves & Brightspace username/password help: call OIT at 716-210-2505, email, or visit A131.

Online Learning Support & Brightspace Assistance:  call 716-614-6488, email, or Visit D106D.

Brightspace Assistance: contact SUNY Online HelpDesk 1-844-673-6786  (They offer night and weekend hours!)