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If you are new to the Brightspace Learning Environment, please review the resources below to support your success in online learning.
If you still have questions, you can chat live with SUNY Niagara Online Learning Support Specialist.
Brightspace Essentials For Learners
Expand the tabs on this page to learn more about how to interact within your Brightspace course.
Brightspace and Academic Help
Online Learning Support & Brightspace Assistance
Contact: Glory Fox
Hours: 8:00am – 4:00pm
Phone: 716-614-6488
Email: gfox@niagaracc.suny.edu
Location: D-106D Suite Learning Commons
Zoom/ In-person/ Phone Options: Schedule an Appointment
Ask a Question: Live Chat Online
Brightspace Assistance
Visit: Brightspace Student Training
Contact: SUNY Online HelpDesk at 1-844-673-6786
Visit: SUNY Online Support Services Help Desk
Night and weekend hours offered!
Office of Information Technology
Forgot Brightspace/ T-Wolves/Office 365 Password
Visit: A131
Contact: 716-210-2505
Email: twolvesassistance@niagaracc.suny.edu
Office 365 Pro (free for students)
Hours: Monday – Friday 8:00am – 4:00pm
Academic Support
Academic Center for Excellence
Phone: 716-614-6724
Email: ace@niagaracc.suny.edu
Location: D-201 (within the Lewis Library)
Tutoring Availability: Schedule an Appointment
Ask a Questions:Submit Form
Henrietta Lewis Library
Main office: 716-614-6780
Circulation Desk: 716-614-6783
Reference Desk: 716-614-6786
Email: refdesk@niagaracc.suny.edu
Hours: Check Monthly Calendar
Ask a Librarian: Available 24/7
Student Success Center
Phone: 716-614-6290
Email: ssc@niagaracc.suny.edu
Location: D-102
Brightspace Pulse App
Brightspace Pulse App is optimized for mobile devices with the following operating
systems:
- iOS 11.0 or later on iPhone, iPad, and iPod touch – Download from Apple Store
- Android 6.0 (2015 release) or later on tablets or phones – Download from Google Play
Download Instructions
Download the Brightspace Pulse app and log into your account using the instructions below. Once logged into your account you will have access to notifications and all courses inside Brightspace.
Step 1. Select “Next” to never miss a deadline
Step 2. Select “Next” to take it with you
Step 3. Select “Next” to stay up-to-date
Step 4. Select “Get Started” to keep a pulse in what is new in all your classes
Step 5. In the search option type the word “Niagara” and select Niagara County Community College https://mylearning.suny.edu
Step 6. Select “Network Users” to login to Brightspace
Step 7. In the drop-down list select “Niagara” campus
Step 8. Type in your Twolves Username and enter your password (e.g. jsmith123@mynccc.niagaracc.suny.edu)
Step 9. Verify your identity
IMPORTANT CONTACT INFORMATION:
Forgot Brightspace/ T-Wolves/Office 365 Password
Contact OIT: 716-210-2505
Email: twolvesassistance@niagaracc.suny.edu
Online Learning Support & Brightspace Assistance
Contact: Glory Fox
Phone: 716-614-6488
Email: gfox@niagaracc.suny.edu
Location: D106D
Zoom/ In-person/ Phone Options: Schedule an Appointment
Ask a Question: Live Chat Online
After Hours Contact: SUNY Online HelpDesk at 1-844-673-6786
Visit: SUNY Online Support Services Help Desk
Night and weekend hours are offered!
Brightspace Video Tutorials
Brightspace Login video
View Submission Attempts
How To Use Email In Brightspace
Post or Reply to a Discussion
Viewing Rubric Feedback
Microsoft Office 365
Instructions: How to Access Microsoft365 Pro for free
Access Office 365 Go to→ https://www.office.com/
Instructions: How to change password
- Sign in using current credentials: student123@mynccc.niagaracc.suny.edu (full email address)
- select your initials in the top right corner select ‘View Account’
- on the left pane select ‘Password’
- enter Old Password once and new password twice
- select submit
**your password is now updated for ALL SUNY Niagara logins
How to clear cache and cookies in browser.
Recommended to clear Cache and Cookies in Chrome before or after logging in:
– Hit Ellipse button (three dots in the top right corner) in Chrome
– Click on Settings–>Select Privacy and security –>Clear Browsing Data Select: Browsing history, Cookies and other site data, and Cached images and files
– Click Clear Data (button)–>Close and reopen Chrome.
Multifactor Authentication
Step 1. Enter FULL email address (student123@mynccc.niagaracc.suny.edu)
Step 2. Enter password for your T-Wolves account
Step 3. Select ‘Next’ to move forward with setting up Authentication
Step 4. Select I want to set up a different method to receive a text/call.
Step 4A. If using the ‘different method’ option, select how you would like the code to be received.
Step 5. Enter your mobile phone number and choose the Text or Call option
Step 6. Enter code you received and hit next, then you will see this screen below
Step 7. If this is a personal device you will be using frequently, select the ‘Don’t show this again’ and ‘Yes’ options to stay signed in for 14 days
Step 8. Still need help with MFA or forgot your password?
Contact OIT
Located: A131 Sanborn Campus
Call: 716-210-2505
Email: twolvesassistance@niagaracc.suny.edu
Webpage: https://www.niagaracc.suny.edu/oit/mfa/
Hours: Monday – Friday 8:00am – 4:00pm
Wolf Packed Course Materials
Visit Wolfpacked webpage for more information.
Full list of technical support contacts for third-party content such as:
First Day, Pearson MyLabs, McGraw-Hill Simnet or Connect, Blogger, Cengage Sam OR Quia.
Workshops
Workshops Available:
1:1 Workshops Available via phone, Zoom, or in-person
Schedule an appointment: https://calendly.com/gfox1/
YuJa Media Chooser
YuJa is a video management platform (like a private YouTube for SSU classes) that includes video recording and editing software. This organization tool allows students to access recording tools, share recordings with their class, or securely submit recordings to an instructor.
Contact
T-Wolves & Brightspace username/password help: call OIT at 716-210-2505, email twolvesassistance@niagaracc.suny.edu, or visit A131.
Online Learning Support & Brightspace Assistance: call 716-614-6488, email gfox@niagaracc.suny.edu, or Visit D106D.
Brightspace Assistance: contact SUNY Online HelpDesk 1-844-673-6786 (They offer night and weekend hours!)