Brightspace Essentials For Learners

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If you are new to the Brightspace Learning Environment, please review the videos below. It will take approximately 20 minutes, but you can always review this page throughout the semester.

If you still have questions, you can chat live with an Online Learning Representative!

Brightspace Essentials For Learners

Expand the tabs on this page to learn more about how to interact within your Brightspace course.

Brightspace and Academic Help

Online Learning Support & Brightspace Assistance

Hours: 8:00am – 4:00pm
Phone: 716-614-6488 
Location: D-106D Suite Learning Commons
Zoom/ In-person/ Phone Options: Schedule an Appointment
Ask a Question:
  Live Chat Online

Brightspace Assistance

Visit: Brightspace Student Training
Contact: SUNY Online HelpDesk at 1-844-673-6786
Visit:  SUNY Online Support Services Help Desk
Night and weekend hours offered!

Office of Information Technology

Forgot Brightspace/ T-Wolves/Office 365 Password
Visit: A131
Contact: 716-210-2505
Office 365 Pro (free for students)
Hours: Monday – Friday 8:00am – 4:00pm

Academic Support

Academic Center for Excellence
D-201 (within the Lewis Library)
Tutoring Availability: Schedule an Appointment
Ask a Questions:
Submit Form

Henrietta Lewis Library
Main office:
Circulation Desk: 716-614-6783
Reference Desk: 716-614-6786
Check Monthly Calendar
Ask a Librarian: Available 24/7

Student Success Center
Location: D-102

Brightspace Pulse App

Brightspace Pulse App Icon

Brightspace Pulse is optimized for mobile devices with the following operating systems:

Download Instructions

Download the Brightspace Pulse app and log into your account using the instructions below. Once logged into your account you will have access to notifications and all courses inside Brightspace.

Step 1. Select “Next” to never miss  a deadline

Step 2. Select “Get Started” to keep a pulse in what is new in all your classes

Step 3. In the search option type the word “SUNY” and select SUNY
If SUNY does not display in the list when you search, you can add it manually by typing the URL:
This field is available when there are zero search results or if you choose to disable your mobile device’s geolocation service.

Step 4. Select “Network Users” to login to Brightspace

Step 5. In the drop-down list select “Niagara”

Step 6. Type in your Twolves Username/Password

App login steps


Workshops Available:

Advanced Brightspace Workshop (Registration not required)

Wednesday, September 21, 2022 | 12:30-1:30 | Located in the Library D303
Thursday, September 22, 2022 | 2:00-3:00 | Located in the Library D303
Wednesday, September 28, 2022 | 12:30-1:30 | Located in the Library D303
Thursday, September 29, 2022 | 4:00-5:00 | Join in via Zoom
*If you are unable to attend this session the recording will be available to view at your convenience.

Topics Covered:

  • Brightspace email  vs T-Wolves email
  • How to communicate with your instructor
  • Pulse App: How to download and use
  • Office 365- How to sign up and get access to your OneDrive
  • Text Submission vs File Submission
  • How to check your Grades and Feedback from assignments & quizzes
  • Digital Textbooks, ebooks & third-party content
  • Where to find help & resources
  • Open floor to answer all questions



This video explains how to navigate the environment in Brightspace and navigate your course in Brightspace.


This video explains how to create your profile in Brightspace.

This video explains how to customize your account settings, such as font size. Note: You will not have the option to change your email or password as described in the video.

Learn how to manage your notification settings so you can stay up to date on activity in your course.


The Assignments tool allows you to submit work within Brightspace, eliminating the need to email your assignments to your instructor. Simply upload your work to the correct submission area of your course. This video explains how to use the tool.

The Discussions tool is a collaboration area to post, read and reply to threads on different topics, share thoughts about course materials, ask questions, share files, or work with your peers on assignments and homework. This video explains how to use the Discussions tool.

Your instructor may post quizzes (tests) for you to take in Brightspace. You will use the quizzes tool to complete a quiz and review your quiz results. This video explains how to use the Quizzes tool.


Use the Grades tool to check your grades on assignments and tests. You can see your individual grades, feedback, and comments. You can also view your final grade once your instructor releases your grades. The link to Grades is on the navbar in each course. This video explains how to use the grades tool to monitor course grades.

Use the Class Progress Tool to check how you’re doing in different areas of a course. The Class Progress link is in the navbar. This video explains how to use the Class Progress tool.


T-Wolves & Brightspace username/password help: call OIT at 716-210-2505, email, or visit A131.

Online Learning Support & Brightspace Assistance:  call 716-614-6488, email, or Visit D106D.

Brightspace Assistance: contact SUNY Online HelpDesk 1-844-673-6786  (They offer night and weekend hours!)