SUNY Niagara Student Concern and Grievance Procedures

Out of State Students

Complaint Procedures for Online Learning Students Residing Outside of New York State

SUNY Niagara is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized here. Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to the SUNY Niagara Office of Academic Affairs for investigation and resolution. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined here. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined here. Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.

New York State Department of Education
SUNY Niagara Student Rights & Responsibilities Handbook
Middle States Commission on Higher Education

Grievance and Other Complaint Procedures

• Share Your Thoughts with the President
• Academic Grievance (Student Code of Conduct)
• Accessibility Services Grievance
• Bullying Concerns (Student Code of Conduct)
• FERPA Concerns (SUNY Niagara Policy Manual, 2020)
• Sexual Harassment Complaints – Students