Workforce Development

Google IT Support Professional Certificate

The IT Support Professional Certificate, developed by Google and hosted on Coursera, can help learners become ready for an entry-level job in IT support in under 12 months. No experience is necessary.

This program utilizes a dynamic mix of hands-on labs and other interactive assessments, all developed by Googlers. This certificate program introduces learners to troubleshooting and customer service, networking, operating systems, system administration, and security — all the fundamentals of IT support that are critical for success in the workplace. And, throughout the program, learners will hear directly from Googlers whose own foundation in IT support served as a jumping off point for their careers.

Course Curriculum:

Course 1 – Technical Support Fundamentals
Course 2 – The Bits and Bytes of Computer Networking
Course 3 – Operating Systems and You: Becoming a Power User
Course 4 – Systems Administration and IT Infrastructure Services
Course 5 – IT Security: Defense against the digital dark arts 

Course Fee: $1,500

Online and alternative format Instructor Facilitated Training

Total Course Hours: 288

Next Session:  February 8, 2021

Visit to learn more or email:

Call 716-614-6236

Grow with Google

Microsoft Excel

Proficiency in Microsoft Office Suite is an essential skill expected in today’s office environment.

This course is geared towards an audience with an intermediate level of computer experience. Learn formatting, how to navigate through workbooks and spreadsheets, create simple formulas, charts, and tables. The mail merge feature of MS Word and Excel will be reviewed.

Dates: TBA
Time: TBA
Location: NCCC Sanborn Campus, Room TBA
Cost: $120 per session or both for $215

Day One Agenda – Basic Excel

  1. Review the structure of an Excel worksheets and Workbook
  2. Formatting data, worksheets, and workbooks
  3. Basic Excel Formulas and Functions
  4. Copy and Pasting Data into Excel
  5. Creating charts in Excel

Day 2 Agenda – Advanced Excel

  1. Importing data
  2. Pivot Tables and Pivot Charts
  3. Advanced Functions
    1. IF, AND, OR Functions
    2. LOOKUP functions
  4. Conditional Formatting


Workforce Development
Phone: 716-614-6236
Location: A-231